RESEARCH

SaaSiBot

Mobile-first chatbot platform for small businesses with 15-minute setup and transparent pricing.

Currently in early design and research phase. Building a chatbot platform that focuses on the 80% use case—FAQ answering, basic appointment booking, and lead collection—without the enterprise complexity.

15min

Setup Time

BYOK

Your Keys

80%

Use Case Focus

Building with:

Expo React NativeNext.jsTypeScript

Currently in Research Phase

Validating product-market fit and design patterns. No live version yet—stay tuned for updates.

Product Mission

Make customer service chatbots accessible and affordable for small businesses by focusing on the 80% use case with transparent pricing.

Vision: Every small business should have SaaSi handling their obvious questions without breaking the bank or requiring a computer science degree.

Core Product Principles

1. Radical Simplicity

• 15-minute setup from upload to live bot
• No flow builders or complex configuration
• Upload PDFs/URLs → Train automatically → Deploy

2. Transparent Pricing

• Flat monthly fees, no per-chat charges
• BYOK (Bring Your Own Key) for AI costs
• No hidden fees, setup costs, or usage surprises

3. Focus on 80% Use Case

• FAQ answering from knowledge base
• Basic appointment booking (calendar integration)
• Lead collection and contact info capture
• Email escalation when confused

4. Small Business First

• Built for 1-50 employee companies
• Designed for non-technical users
• Pricing that scales with business size

Target Use Cases

Primary Use Cases (MVP)

1. FAQ Automation

Customer: "What are your hours?"

SaaSi: Pulls from knowledge base, provides hours

Fallback: "Let me connect you with someone" + email

2. Basic Info Collection

Customer: "I need help with my order"

SaaSi: "What's your order number?"

→ Collects info → Emails team

3. Appointment Booking

Customer: "Can I schedule a consultation?"

SaaSi: Shows calendar availability

→ Books appointment

4. Simple Troubleshooting

Customer: "How do I reset my password?"

SaaSi: Provides step-by-step instructions

→ From knowledge base

Future Use Cases

E-commerce Integration

• Order status lookup
• Return/refund process guidance
• Product recommendations

CRM Integration

• Lead scoring and qualification
• Contact information sync
• Sales handoff workflows

User Journey

Business Owner Setup (15 minutes)

1. Sign up → Email + basic business info (web or mobile)
2. Upload knowledge → PDFs, FAQ URLs, help docs (camera scan on mobile)
3. Customize SaaSi → Name, greeting, escalation email
4. Add API key → OpenAI/Claude for BYOK model
5. Install widget → Copy/paste code snippet (web) or share link (mobile)
6. Test & launch → SaaSi is live with mobile notifications enabled

Customer Interaction

1. Visitor arrives → Chat widget appears
2. SaaSi greets → "Hi! I'm SaaSi. What can I help with?"
3. Customer asks → Types question or selects option
4. SaaSi responds → From knowledge base or escalates
5. Problem solved → Or handed off to human

Mobile-First Advantage

Unlike competitors who build web-first and struggle with mobile, SaaSiBot starts mobile-native using Expo React Native Web. Single codebase delivers:

iOS App

Native mobile experience with push notifications for business owners

Android App

Same features, same performance, same codebase

Web App

Full dashboard for desktop management when needed

Who SaaSiBot Serves

Local Businesses

Restaurants, salons, clinics answering the same questions repeatedly.

Hours, appointments, menu/services, directions

Service Providers

Consultants, agencies, freelancers capturing leads 24/7.

Lead qualification, booking, contact collection

Small E-commerce

Online stores handling basic customer service inquiries.

Shipping, returns, product info, troubleshooting

Current Development Status

SaaSiBot is in early design and research phase. Validating product-market fit, testing design patterns, and building the foundation for a mobile-first chatbot platform.

✓ Completed: Product vision, core principles, use case research

→ In Progress: UI/UX design, technical architecture planning

○ Next Steps: MVP development, beta testing with small businesses